Apace Client Services & Engineering

Help & Technical Support

We take pride in providing exceptional technical support. Choose a support option below or contact our engineering team directly.

Tech Support:support@apacesystems.com Sales & Info:sales@apacesystems.com

Open

Submit Support Ticket

Submit system diagnostics and request advance hard drive RMA replacements.

Open

Training Portal

Access client video tutorials, Adobe/Resolve panel setups, and storage guides.

Active

FAQ & Knowledge Base

Quick answers on volume mounting, hot-swapping drives, and AI workflows.

Frequently Asked Questions

Instant answers to common system deployment, network storage, and AI workflow inquiries.

Apace systems natively support multi-client SMBv3 and NFSv4. On macOS, use Finder > Connect to Server (Cmd+K) and enter 'smb://<server-ip>/<share-name>'. On Windows, open File Explorer and enter '\\<server-ip>\<share-name>'. For high-bandwidth 100GbE / RoCE fabrics, ensure jumbo frames (MTU 9000) are enabled on your switch and client NICs.